How The Pool Quotes collects, uses and shares your information when you request pool cleaning quotes through our Australian directory.
This Privacy Policy explains what personal information The Pool Quotes collects when you use thepoolquotes.com to request pool cleaning quotes in Australia, how that information is used and shared with local pool cleaning providers, and how you can access, correct or delete it. It applies to visitors, quote-form users and anyone who contacts us directly. We review this policy periodically to keep it aligned with how the service actually operates; if we make a material change we will update the date at the top of this page.
The Pool Quotes collects the information you provide directly when you fill out a quote request form, such as your name, phone number, email address, suburb or postcode, and details about the pool cleaning job you need (for example, pool size, service type, or preferred contact times). We only ask for what a pool cleaning tradie would reasonably need to give you an accurate quote. We also collect some technical information automatically, such as your IP address, browser type, device type, and the pages you visit on thepoolquotes.com. This is standard web analytics data used to understand how the site is performing and to detect spam or misuse of the quote form. We do not knowingly collect sensitive information (such as health or financial account details) through our quote forms, and we ask that you avoid including anything of that nature in the free-text fields.
We use the information you submit primarily to match your pool cleaning request with suitable local providers and to pass your enquiry to them so they can contact you with a quote. This is the core function of the directory: connecting homeowners and pool owners in Australia with pool cleaning businesses operating in their area.
We may also use your information to follow up on your enquiry, to improve the accuracy of our matching process, to respond to customer service questions, and to maintain records of enquiries for quality and dispute-handling purposes.
We do not use the details you submit through a quote form for unrelated marketing by third parties without your knowledge, and we do not sell personal information as a data product.
When you submit a quote request, The Pool Quotes typically shares your contact details and job description with a small number of pool cleaning providers who service your suburb, so that they can call, text or email you directly with a quote. Providers listed on thepoolquotes.com are independent businesses, not employees or agents of The Pool Quotes, and each provider is responsible for how it uses the details you send. Because the whole point of a quote request is to be contacted, submitting the form means you are consenting to be contacted by the matched providers, typically by phone or email within a short period after you submit your details. If you no longer wish to be contacted by a specific provider, you can tell that provider directly, and you can also contact us so we can stop sending your details to them for future matches. We do not share your information with unrelated third parties for their own marketing purposes, and we do not publish your personal details publicly on the site.
We retain quote request information for as long as reasonably necessary to fulfil the purpose it was collected for, which is generally the time it takes for providers to respond to your enquiry, plus a reasonable period afterwards for record-keeping and dispute resolution. In practice this typically means retaining enquiry records for a limited number of months rather than indefinitely, though exact timeframes can vary depending on the type of request and any support ticket linked to it.
We periodically remove or de-identify older enquiry data that is no longer needed for these purposes. If you ask us to delete your information sooner, we will do so unless we have a legitimate reason to keep a limited record, such as an unresolved complaint.
Technical and analytics data (such as aggregated site-traffic statistics) may be retained for longer since it is not typically linked back to an identifiable individual.
You can ask The Pool Quotes what personal information we hold about you, ask us to correct inaccurate details, or ask us to delete your information from our systems, subject to any records we reasonably need to keep for legal or dispute-handling purposes. Australian users generally have rights under the Privacy Act 1988 (Cth) and the Australian Privacy Principles regarding access to and correction of personal information held by businesses operating in Australia. You can also opt out of receiving further contact from us at any time by telling us directly, and you can ask a specific pool cleaning provider to stop contacting you by telling that provider directly, since they hold their own copy of your enquiry once it is shared. If you believe your information has been mishandled and you're not satisfied with our response, you may be able to raise the matter with the Office of the Australian Information Commissioner (OAIC), which is the relevant regulator for privacy complaints in Australia.
Thepoolquotes.com uses basic cookies and similar technologies to keep the quote form working correctly across steps, to remember simple preferences, and to gather general analytics about site usage. You can usually adjust cookie settings through your browser, though disabling all cookies may affect how well the quote form functions.
We take reasonable technical and organisational steps to protect the information you submit, such as restricting who can access enquiry data and using secure connections for form submissions, but no online system can be guaranteed to be completely free of risk, and we cannot promise absolute security.
If you have questions about this policy, want to access or delete your information, or want to stop a provider from contacting you, you can reach us using the contact details published on our Contact page. Please include enough detail (such as the suburb and approximate date of your enquiry) so we can locate the relevant record.
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