Plain-language information about what this directory does, what it doesn't do, and how your quote request is handled.
This page explains the nature of the service provided by thepoolquotes.com, the limits of the information published on the site, and how quote-request data is collected and passed on to pool cleaning providers in Australia. It is reviewed periodically to keep it in line with how the site actually operates; treat it as a general explanation rather than a substitute for legal or financial advice specific to your situation.
thepoolquotes.com is a directory and lead-generation website, not a pool cleaning company. We don't clean pools, employ tradies, or send anyone to your property — our role is to help you compare local pool cleaning providers and pass your quote request on to businesses that may be able to help.
Any content on this site describing services, price ranges, or typical timeframes is general information written to help you understand the local pool cleaning market. It is not a quote, a binding offer, or advice tailored to your pool, your suburb, or your specific problem, and actual prices will depend on the provider you choose and the job itself.
We do not guarantee the work, pricing, licensing status, insurance, or conduct of any pool cleaning provider listed or contacted through this site. Where we reference state licensing bodies (such as the VBA in Victoria, QBCC in Queensland, NSW Fair Trading, Building & Energy in WA, or CBS in SA), that's general information about how licensing works in Australia — it's your responsibility to confirm a provider's current licence, insurance and ABN directly with them before work begins.
We make reasonable efforts to keep listings and general information current, but we can't promise that every detail on the site is accurate, complete, or up to date at the moment you read it. Any decision to accept a quote, hire a tradie, or proceed with a job is between you and that provider, and we aren't a party to that arrangement.
When you fill in a quote request form on thepoolquotes.com, we typically collect details such as your name, contact number, email address, suburb or postcode, and a description of the pool cleaning job you need done. This information is used to match your request with pool cleaning providers who service your area and the type of job you've described.
We don't ask for or knowingly collect sensitive information (such as health or financial account details) through our quote forms, and you should avoid including anything of that nature in the free-text fields. If you contact us directly by phone or email instead of using the form, we'll hold onto whatever details you choose to give us for the purpose of responding to you.
Once you submit a quote request, your details are typically shared with one or more pool cleaning providers who are set up to receive leads for your suburb or region — in many cases this means more than one business may contact you about the same job. Providers use your details to call, text, or email you directly with a quote or to ask follow-up questions about the work.
We don't sell your personal information as a standalone product to unrelated third parties, and we don't provide it to providers outside the pool cleaning trade. If you'd prefer not to be contacted by multiple providers, or you want to withdraw a request after submitting it, contact us using the details below and we'll pass that on where practical.
We keep quote request data for as long as reasonably needed to fulfil the purpose it was collected for — generally, matching you with providers and handling any related follow-up — and we periodically remove or archive older records. We use reasonable, generally accepted measures to protect the data we hold, but no website or online form can guarantee complete security, and we can't promise that data will never be accessed without authorisation.
If a data handling incident affecting your information were to occur, we'd aim to respond in a manner consistent with our obligations under Australian privacy law, including the Privacy Act 1988 (Cth) where it applies to us. This disclaimer doesn't create additional guarantees beyond what that legislation, and any separate privacy policy on this site, already sets out.
You can typically ask us what information we hold about you, ask us to correct it, or ask us to delete your quote request from our system, and we'll action reasonable requests where we're able to. Because your details may already have been passed on to one or more providers by the time you contact us, we may not be able to remove information those providers already hold — you'd need to contact them separately about their own records.
If you have concerns about how your personal information has been handled that we can't resolve directly, you may also be able to raise them with the Office of the Australian Information Commissioner (OAIC), which oversees privacy matters at a federal level in Australia. To make any request relating to your data on thepoolquotes.com, use the contact details on our Contact page and describe what you'd like us to do.
Disclaimer — common questions
Free, fixed and written — approved by you before any work begins.