FAQ
Frequently Asked Questions
The Pool Quotes โ common questions
Is using The Pool Quotes free?
Yes, requesting quotes through The Pool Quotes costs nothing and there's no obligation to hire anyone you're matched with. You can submit a job, receive quotes, and decide not to proceed at any stage without charge.
How are pool cleaning providers vetted?
Every pool cleaning business listed with The Pool Quotes must supply an ABN and evidence of current public liability insurance before they're able to receive job requests. This confirms they're operating as a registered business rather than an unregistered cash operator, though we still recommend asking any tradie to show proof of insurance before larger jobs like filter replacements or equation upgrades.
How fast will I get a response?
Most homeowners in metro suburbs receive their first quote within 24-48 hours of submitting a job. Regional and rural postcodes can take a bit longer because fewer pool cleaning businesses cover those areas, and jobs during peak summer months (December to February) may also see slightly slower response times due to demand.
Does The Pool Quotes cover all of Australia?
The Pool Quotes covers pool cleaning services across all Australian states and territories, including regional towns, not just capital cities. Coverage depends on whether a local pool cleaning business services your specific suburb or postcode, so availability can vary in low-density regional areas.
How do the quotes actually work?
You submit one form describing your pool and job โ for example, an in-ground chlorine pool needing a green-to-clean recovery, or an above-ground saltwater pool needing fortnightly maintenance. That request is sent to local pool cleaners servicing your postcode, and up to three of them will contact you directly with a price based on the details you provided, which you can then compare side by side.
Do pool cleaners need a licence or insurance in Australia?
General pool cleaning and chemical balancing isn't a licensed trade in any Australian state, unlike electrical or plumbing work. However, if a job involves pool safety compliance certification, electrical work on pumps or lighting, or plumbing repairs, that specific work must be carried out by someone licensed through the relevant state body, such as QBCC in Queensland, NSW Fair Trading, the VBA in Victoria, Building & Energy in WA, or CBS in South Australia. Public liability insurance is the more relevant check for routine cleaning and servicing, which is why we verify it before listing a business.
What if I'm not happy with the quotes I receive?
You're free to decline every quote you're sent, since there's no obligation to book any provider matched through The Pool Quotes. If the prices seem off for your suburb or the job type, you can resubmit your request with more detail โ for example, noting that the pool has been neglected for months, which changes a routine clean into a green pool recovery job priced quite differently.
How do pool cleaning businesses join The Pool Quotes?
Pool cleaning businesses can apply to join by providing their ABN, service area (by suburb or postcode), and proof of current public liability insurance. Once verified, the business starts receiving job requests that match the areas and services they've listed, such as regular pool maintenance, one-off cleans, or filter and equipment servicing.